{"id":286,"date":"2019-09-05T16:32:28","date_gmt":"2019-09-05T16:32:28","guid":{"rendered":"http:\/\/staging.jeepbeef.com\/shop\/?page_id=286"},"modified":"2023-02-14T11:22:06","modified_gmt":"2023-02-14T15:22:06","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.jeepbeef.com\/shop\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\r\n<p class=\"has-drop-cap wp-block-paragraph\">We want you to be 100% satisfied with every purchase you make on JeepBeef.com. Unfortunately, things aren&#8217;t always as expected. If things don&#8217;t go as expected and you&#8217;re not satisfied with a product, contact our support team and we\u2019ll work with you to make it right!<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">JeepBeef.com merchandise may be returned or exchanged with the original receipt within 60 days of receiving your purchase. Apparel items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">All returned merchandise will be refunded in the original form of payment. Returned merchandise that was originally paid for by Gift Certificates will receive an exchange or refund in the form of a JeepBeef.com credit onto a JeepBeef.com Gift Card. Cash\/funds will not be issued.<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-spacer\" style=\"height: 20px;\" aria-hidden=\"true\">\u00a0<\/div>\r\n\r\n\r\n\r\n<h5 class=\"wp-block-heading\"><strong>When Shipping Your Return:<\/strong><\/h5>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Please send as much information with your return as possible including the name, email, phone number and mailing address used when placing the order. Please pack and seal your return securely using an insured courier service. <strong>Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Send your package to:<\/strong><br \/>JeepBeef Off-Roading Co. &#8211; Returns<br \/>2045 Niagara Falls Boulevard \u2013 Unit 6<br \/>Niagara Falls<br \/>New York<br \/>14304<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Canadian Returns, please send to: <\/strong><br \/>JeepBeef Off-Roading Co. Canada &#8211; Returns<br \/>1111 Davis Dr. Suite 23-227<br \/>Newmarket, ON<br \/>L3Y9E5<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-spacer\" style=\"height: 20px;\" aria-hidden=\"true\">\u00a0<\/div>\r\n\r\n\r\n\r\n<div class=\"ui styled fluid accordion\">\r\n<div class=\"title\"><i class=\"dropdown icon\"><\/i> What If I Change My Mind?<\/div>\r\n<div class=\"content\">\r\n<p class=\"transition hidden\">You can cancel an order within 8 hours of the time you placed it (Same Day Cancellation). Same Day Cancellations may be credited with a JeepBeef Online Credit for future purchases.<\/p>\r\n<\/div>\r\n<div class=\"title\"><i class=\"dropdown icon\"><\/i>I Received The Wrong Item, Now What?<\/div>\r\n<div class=\"content\">\r\n<p class=\"transition visible\">If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund or return. We may request a pic or two in order to verify your issue. Please note, you will be required to return the item. Please use the live chat feature, or <a href=\"https:\/\/www.jeepbeef.com\/contact-us\/\">contact support<\/a> to get the process started.<\/p>\r\n<\/div>\r\n<div class=\"title\"><i class=\"dropdown icon\"><\/i> My Item Never Arrved!<\/div>\r\n<div class=\"content\">\r\n<p class=\"transition hidden\">If you don&#8217;t receive an item you ordered, you are eligible for a refund. Please call us toll-free at 1-888-570-1941, press 1 to speak with a member of our sales team.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-spacer\" style=\"height: 30px;\" aria-hidden=\"true\">\u00a0<\/div>\r\n\r\n\r\n\r\n<h5 class=\"wp-block-heading\">JPBF Co. RESERVES THE RIGHT TO:<\/h5>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Refuse any refund if it in good faith suspects abuse of this Policy or violations of the\u00a0<a href=\"https:\/\/www.jeepbeef.com\/terms-and-conditions\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Terms of Use<\/a>.<\/li>\r\n<li>Limit customer support and refunds for abuse of these services or violations of the\u00a0<a href=\"https:\/\/www.jeepbeef.com\/terms-and-conditions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Terms of Use<\/a>.<\/li>\r\n<li>Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the\u00a0<a href=\"https:\/\/www.jeepbeef.com\/terms-and-conditions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Terms of Use<\/a>.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><em>This Policy may be updated from time to time.<\/em><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">To protect our customers from fraudulent activity, JeepBeef reserves the right to request valid photo ID for the purposes of validating customer information when processing a return or exchange. For more information, please contact JeepBeef Customer Service at <a href=\"http:\/\/tel:1-888-570-1941\">1-888-570-1941<\/a> or email\u00a0<a href=\"mailto:support@jeepbeef.com\">support@JeepBeef.com<\/a>.<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-spacer\" style=\"height: 20px;\" aria-hidden=\"true\">\u00a0<\/div>\r\n\r\n\r\n\r\n<h5 class=\"wp-block-heading\">FINAL SALE MERCHANDISE<\/h5>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">No refunds, credits or exchanges on the following:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Any items ending in $0.77 or $0.97<\/li>\r\n<li>Any sale item included in an additional percentage off promotion<\/li>\r\n<li>Personalized or custom orders<\/li>\r\n<li>Gift cards, limited edition items<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<div class=\"wp-block-spacer\" style=\"height: 20px;\" aria-hidden=\"true\">\u00a0<\/div>\r\n<div aria-hidden=\"true\">\r\n<h5 class=\"q-text qu-display--block qu-wordBreak--break-word qu-textAlign--start\">REFUNDS &amp; BOGO OFFERS<\/h5>\r\n<p class=\"q-text qu-display--block qu-wordBreak--break-word qu-textAlign--start\">Any items purchased during a Buy One Get One deal can be returned for an exchange or for store credit. Items purchased during a BOGO sale are viewed as pairs, one being the purchased item and the other being the discounted item.<\/p>\r\n<p class=\"q-text qu-display--block qu-wordBreak--break-word qu-textAlign--start\">If both items from a BOGO are returned at the same time, the full amount of the purchase can be refunded in the form of an in-store credit or refund back to the original form of payment.<\/p>\r\n<p class=\"q-text qu-display--block qu-wordBreak--break-word qu-textAlign--start\">The purchased or discount items from a BOGO sale are eligible individually for exchange for any item of equal original value.<\/p>\r\n<p class=\"q-text qu-display--block qu-wordBreak--break-word qu-textAlign--start\">If only one item from a BOGO sale is returned for a refund, the cost of the original purchase will be split equally between the two items.<\/p>\r\n<\/div>\r\n<div aria-hidden=\"true\">\u00a0<\/div>\r\n\r\n\r\n\r\n<h5 class=\"wp-block-heading\">CREDIT CARD, PAYPAL &amp; INTERAC ONLINE REFUNDS<\/h5>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">For refunds or price adjustments, we only credit the original account used to make the original purchase. Please allow up to two billing cycles for your credit to appear on your statement.<br \/><br \/>PayPal balance or bank account was used, the amount will immediately be refunded back to your PayPal account.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Credit card was used, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-spacer\" style=\"height: 42px;\" aria-hidden=\"true\">\u00a0<\/div>\r\n\r\n\r\n\r\n<h5 class=\"wp-block-heading\">PRICE ADJUSTMENTS<\/h5>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">JeepBeef Off-Roading Co. offers a one time only price adjustment on items purchased at REGULAR price within 7 days of invoice with your original invoice. Please include a note indicating the item and its new price.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">From time to time we may run promotions where a price adjustment will not be available. If a price adjustment is not available on any given promotion we will state that fact on the JeepBeef.com website.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Send your original invoice postmarked no later than 14 days of invoice to:<\/strong><br \/>JeepBeef Canada \u2013 Price Adjustments<br \/>1111 Davis Dr. Suite 23-227<br \/>Newmarket, ON<br \/>L3Y 9E5<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Please note we cannot accept photocopied invoices or packing slips and we will only credit the credit card used for the original purchase.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>We want you to be 100% satisfied with every purchase you make on JeepBeef.com. Unfortunately, things aren&#8217;t always as expected. If things don&#8217;t go as expected and you&#8217;re not satisfied with a product, contact our support team and we\u2019ll work with you to make it right! JeepBeef.com merchandise may be returned or exchanged with the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-content.php","meta":{"footnotes":""},"class_list":["post-286","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy - JeepBeef Off Road Supply Co.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jeepbeef.com\/shop\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - JeepBeef Off Road Supply Co.\" \/>\n<meta property=\"og:description\" content=\"We want you to be 100% satisfied with every purchase you make on JeepBeef.com. 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